Murrumbidgee Irrigation is one of five privately owned irrigation companies in New South Wales Australia. They provide irrigation water and drainage services to an area known as the Murrumbidgee Irrigation Area (MIA).
Their core business is the delivery of water for irrigation farming. They manage an extensive supply and drainage network to over 3,300 landholdings owned by over 2,500 customers within an area of 670,000 hectares.
UX Designer— discovery, user research, design, testing
Front-end Developer - HTML/CSS/JS
Elisa Kim, Project Manager
Rhea Marra, UI Designer
I found that their existing design was outdated — providing both unnecessary and under-explained information and also running in older version of our CMS. Since it is running in older version of CMS the website is not compatible with responsive layouts especially in mobile devices.
Also, the website has many unwanted pages and features in different sections of the website. More specifically, the forms used in the site is different in several pages but actions the same functionality.
Our high level goals were:
My first step was to identify the business goals, exisiting tickets(from the Helpdesk Support team) and possible problems with the stakeholders. Then, I did a research on the website and users to gain more insights. After having the needed information, I iterated on 3 rounds of wireframe design and finally transfered to the UI designer, I was also handling the front-end development work for this project.
I first reached out to our customer support team to understand if any support tickets related to this project. We found that there are a lot of tickets related to forms, widgets and menu navigations.
Then, I prepared questionnaire to understand the client better and who are their customers and what they trying to accomplish?